Mynt was founded with a vision to solve pain points for small businesses, building the next generation financial solutions. In 2020, Mynt launched a smart corporate card, equipped with relevant tools for small businesses.
Mynts ambition is to scale the product in Sweden and Europe and continue to evolve the product into the next generation digital bank for small businesses. In addition to organic growth, Mynt has received a total of 76 msek of external financing.
At Mynt, we are committed to change the fin-tech industry. We want to turn Finance departments into Heroes🎉.
We are now looking for a Customer Success Agent. Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join the team.
You will be the first person in the team with Incredible development opportunities. Your main focus will always be happy customers!🚀
Your key responsibilities will be to:
- Implement and onboard new customers
- Help our customers use Mynt at full potential, with everything from integrations, best practice to training opportunities
- Work proactively with renewals
- Build strong relationships
- Track customers accounts to identify churn risk and work actively to prevent that risk
- Collect and analyze customers feedback and present internally
- Together develop and improve ways of working with customer satisfaction
- Create and hold webinars regarding onboarding and training
- Create and use Intercom to onboard customers
- Create material for onboarding
- Together develop and improve ways of working with onboarding of our customers
As a Customer success agent at Mynt you will be offered:
- Incredible development opportunities
- Responsibility for your own customer base
- The opportunity to work with the market's best product
- Fixed salary with commission structure
- Be part of a great team
- Take part of our upcoming option program 👊🏽
Is this you?
- Experience within sales and technical customer support from the SaaS industry
- Experience from the Fintech industry
- A hobby "tech-savvy" person
- Fluent in Swedish & English
We value your personality and we believe you're passionate about your work!